Introduction
ReceptAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist and automation services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services
- Contact us for support or inquiries
- Book a demo or consultation
- Subscribe to our newsletter or marketing communications
This information may include:
- Name and contact information (email address, phone number, business address)
- Business information (company name, industry, size)
- Account credentials
- Payment and billing information
- Calendar and scheduling information
Call and Communication Data
When you use our AI phone receptionist service, we collect and process:
- Call recordings and transcriptions
- Phone numbers (caller and recipient)
- Call duration, time, and date
- SMS messages and confirmations
- Chat conversations and messages
Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate our website and services:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our AI receptionist services
- To process and manage appointments and bookings
- To send SMS confirmations and notifications
- To train and improve our AI models for better service quality
- To process payments and billing
- To communicate with you about your account and services
- To provide customer support and respond to inquiries
- To send marketing and promotional communications (with your consent)
- To analyze usage patterns and improve user experience
- To comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers to help us deliver our services, including:
- Cloud hosting and infrastructure providers
- Payment processors
- Calendar and scheduling platforms (Google Calendar, Outlook)
- CRM systems
- Analytics and monitoring services
- Communication platforms (SMS, email)
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as:
- Court orders or subpoenas
- Government or regulatory requests
- Protection of our legal rights
- Prevention of fraud or security threats
Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our AI models and service quality
Call recordings and transcriptions are typically retained for 90 days unless otherwise required by law or requested by you.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at lorenzo@receptai.co
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: